Offering Your Restaurant Guests A Free Meal
There are some calls in a restaurant that can be hard for those in charge to make. One of them is when to merit offering to compensate the meal and when you’re being taken advantage of. Sometimes the dining experience leaves something to be desired and customers will complain about it.
Many customers just want you to take notice of the problem so it doesn’t happen again. They might be annoyed but they certainly don’t anticipate a free meal. If you offer it they will be very gracious about accepting it. Those that demand it though are the ones you need to watch out for. They might just feel that’s what’s deserving but they might have this down to a science as well.
In the long run you’ve to decide if you are willing to comp a meal and hope they will come back again or not. If they don’t, they can also prevent others from coming back in. Word of mouth is quite powerful in the restaurant industry as people don’t want to take chances when it comes to the food they order.
It also shows good faith in your customer service values. It lets your guests know that mistakes can be made but that there are solutions. It shows that you really do care about more than just their money – you want them to have an astonishing dining experience. Most people are willing to let the issue go if you find a way to make it right for them.
The handful of people who will take advantage of such gestures though have to be watched. You might not be able to catch onto their scam if they are good enough with it. There are a few signs to watch for though such as they get extremely loud and the issue takes place when the restaurant is very busy. Experience has shown them the manager will act fast to keep others from finding out what is going on.
People brag on the web about doing this several times a week at various restaurants. It works best for them in bigger cities where they have more selection. They’ll choose busy times of the day or night too. That way dealing with them is something that the staff wants to do rapidly so they have the ability to get back to taking care of their other guests.
It is important to know how your particular restaurant is going to handle such situations. That way you’re prepared for them when they occur. This is a type of decision that only those in charge should be granted to make. That way there is very little room for other staff to get caught in the middle of it. Find out what happened so you can decide if the situation only warrants an apology or a free meal to go along with it.
It can be hard to tell though sometimes what really took place. In such instances the customer should get the benefit of the doubt. It is more important to keep genuine customers happy then it is to worry that a scammer got one over on you. Free meals aren’t something your restaurant wants to offer all the time, but they can certainly help to smooth over some types of situations that arise.
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